Customer Care Manager
Job Type: Customer Care Manager
Adoor
Eligibility
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- Customer Relationship Management: Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
- Complaint Resolution: Handle and resolve customer complaints in a timely and professional manner, ensuring issues are addressed and customers are satisfied.
- Service Quality Assurance: Monitor and maintain high standards of service quality, ensuring compliance with company policies and procedures.
- Team Management: Lead and motivate a team of customer care representatives, providing guidance, training, and coaching to ensure excellent customer service.
- Communication: Foster strong relationships with customers, dealerships, and internal stakeholders through effective communication and collaboration.
- Issue Escalation: Escalate complex customer issues to senior management and facilitate resolution.
- Feedback and Improvement: Collect and analyze customer feedback to identify areas for improvement and implement changes to enhance customer experience.
- Reporting and Analysis: Prepare and present reports on customer satisfaction, complaints, and service quality metrics to inform business decisions.
- Process Improvement: Continuously review and improve customer care processes to enhance efficiency, effectiveness, and customer satisfaction.
Skill Required
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